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For inquiries and questions about our hotel,
please do not hesitate to contact us.

FAQ

【 NOTICE 】If you would like to change or cancel your reservation due to the effects of Coronavirus, please contact to your travel agency firstly before sent us inquiry e-mail, then contact us directly by phone from the travel agency. Reservations which be booked through travel agency not through our hotel website, even if we receive e-mails directly from the staying guests, we cannot answer or judge it on our side about your request e-mails due to your reservations be booked through travel agency.

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If you have any questions about our hotel, please do not hesitate to contact us.
When put in your informations, please use Japanese or English. 
*Please make sure that you will fill in the sections marked * in red. 
*If you are reservation guest, please write down your reservation name and reservation number in this Content of inquiry form certainly.

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*Please put in country code before your telephone number certainly.

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*We will reply using ～@tsuruga.com, so please set to receive our mail on your mail system.
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* If you would like to take the shuttle bus, please make a reservation 5 days in advance before your check-in date.
* If you would like to change or cancel the shuttle bus reservation, please contact us prior 72 hours before using date. Call at our hotel directly +81-123-25-2211 is better than send email.
* Please fill in the following questions if you are staying guest in our hotel.

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Since we cannot guarantee a maximum response time to customer inquiries,
your understanding and patience is appreciated. If the matter is more urgent, please contact us by phone.
All personal customer information will only be used to help process inquiries and strictly kept within our company.